We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under.
All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography.
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice.
We reserve the right to require changes or disable as necessary any account or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of HS services.
You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify HS services of your desire to cancel any or all services received, those services will be billed on a recurring basis.
We reserve the right to change the monthly payment amount and any other charges at anytime.
Our Automated billing system will send out Your Invoice 5 Days before the payment Due Date.
It will then send out a reminder 2 days before it is Due to be Paid.
1 Overdue reminder is sent if the account isn't paid.
After 5 days if account still unpaid a 5 EUR late fee is added.
3 Days after the Due date if the account remains unpaid Our system Automaticaly Suspends the account (Auto Unsuspend occurs as soon as payment is received).
10 Days after due date if the account still remains unpaid the Automatic billing system will terminate the account.
If you have any problem in paying the account please contact us so we can try to arrange something in order to help.
VPS Radio Hosting Termination
Immediate termination at the end of billing cycle if your VPS account remains unpaid.
Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
HS services also backs up its servers and retains a copy for 24 hours for disaster recovery purposes only. It is the responsibility of the customer to keep up-to-date archives of their backed up data. HS services does not provide or keep records or copies of our clients files for customer use and is not responsible for any loss of data including but not limited to hardware failure, backup failure, hacking or accidental deletion.
We don't keep backups for AutoDJ mp3s.
You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.
We reserve the right to cancel the account at any time.
Customers may cancel at any time.
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
Shared Hosting Unlimited Bandwidth
We do not set limits on bandwidth (data transfer) that we provide in plans that the Bandwidth is marked "Unlimited". We want you to have the resources available to you to build a great web radio. Even though we want you to succeed, we need to ensure that we're providing all of our customers with optimum service. As such we do require all of our customers to utilize bandwidth related to normal operation of a personal or small business web radio. The customer whom is using "excessive bandwidth" will be asked to upgrade his/her package to a more suitable hosting package, such as but not limited to a virtual private server or dedicated server.
Shared Hosting - SHOUTcast and Icecast - Bandwidth Abuse
It's not allowed (you or your listeners) to be connected to your stream multiple times.
VPS Unlimited Bandwidth
Outgoing traffic only is calculated. Incoming and internal traffic is not calculated. There are no charges for overage. We will permanently restrict bitrate to 64Kbps and listeners to 100 if more than 1TB(VPS1) or 2TB(VPS2) or 4TB(VPS3)/month are used. 320Kbps and unlimited listeners can be optionally restored by committing to pay €3.50EUR per additional TB used.
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from HS services's server.
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
Changes to the TOS
We reserve the right to revise its policies at any time without notice.
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